POLICIES

Thank you for choosing Belt Salon. We look forward to serving you. Our policies were created to help us to serve you better. 

 

REFUND POLICY:

We are committed to providing excellent service. We do not issue refunds on hair services. Upon checkout, we highly recommend pre-booking your next appointment to ensure a convenient time.

 

LATE/CANCELLATIONS:

If running late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled especially, exceeding 15 minutes.  To ensure the best service for all of our guests please provide at least 24 hours notice to cancel an appointment.  One no-show will result in a full non-refundable payment at time of booking for your following service.  We respect your time and this allows for us to provide top notch service to all our guests.

 

 

CONSULTATIONS:

We begin every service with a comprehensive consultation.  This part is crucial so that we understand your hair goals and desired outcome.  During this portion we will inquire about any concerns, issues, allergies, or medical conditions. Your stylist will then explain which services will be required to obtain your goal and any alternatives available.  Furthermore, we will discuss any routines and products that will be required to maintain your goals.  We will do our best to give accurate pricing and timing predictions on color changes and corrections.  Please understand that some services will require multiple visits to obtain your results. 

 

GUEST SAFETY AND CHILDREN:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you only bring children if they are receiving a hair service. 

 

EXCHANGES:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, within 30 days of purchase.   Promotional pricing will not be extended.

 

CELL PHONES AND ELECTRONIC DEVICES:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

 

MISCELLANEOUS AND PAYMENTS:

Belt Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, and cash are all accepted methods of payment.

 

Thank you and see you soon!